Q: Are you a manufacturer or trading company?
A: We are a manufacturer also do trading business.
Q: The company established time and where are you?
A: Our company was established in 2009,and has been for 10 years. Our company located in Shenzhen City, GuangDong.
Q: Can you do OEM and ODM?
A: Yes,OEM/ODM is welcome.
Q: What is the sample lead time & production lead time?
A: the stock sample 1 -3 days, making sample 5-7 workdays after received your sample charge.The production lead time depend on your order quantity, about 10-18 days based on MOQ.
Q: What’s your MOQ?
A: 1000pcs. For our first cooperation, your small order is acceptable, but the price is a little highly, you know, the price is based on quantity
Q: How does your factory do regarding quality control?
A:1) 100% QC inspection before shipment.
2) Skillful workers care every details in handling the producing and packing processes.
Quality Control Department is specially responsible for quality checking in each processes.
Q: How do you treat quality complaint?
A: First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, please send pictures or videos of the problem.We will send you free goods for replacement after confirmed.
Q: What is your payment terms?
A: Our payment terms are T/T, L/C, and Western Union.For the first time,we can also provide Alibaba Secure Payment so that you will not worry about been deceived. T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
